Please give me the procedure on downloading pin number online

You can view and download a step by step guide on how to use the KRA online services that is available on the KRA website or use the link below.

http://www.kra.go.ke/portal/downloads/manuals/KRA-Online-Services-Step-By-Step-Guide.pdf

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How do i get my user name?

• Log onto www.kra.go.ke/portal, , use the link “Click Here “  To Apply for your PIN and/or Submit Online Returns.
• Choose either New Taxpayer (if you don’t have a PIN) or existing taxpayer(if you already have a PIN)
• Fill in all mandatory fields with asterix (*) then confirm correctness and submit.
• KRA will respond through your e-mail address providing you with a PIN number, Password and Security Stamp.
• Go to Taxpayer Registration fill in the PIN, password and security stamp then login.
• Change your password (please remember this for security reasons) to a password of your own choice (six characters with 2 numbers) as instructed.

Choose Main Menu, Enquiry then Print your Taxpayer Registration Certificate. You may refer to the “Step by step guide” which is on the KRA portal

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I have forgotten my password and the user name. please help.

Your username is your pin You will  be required to use the 'Forgot password' function on the kra portal  to get a new set of log-in credentials to access your account

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